Shipping policy

Last updated: 6 November 2026

1. Where we deliver

We deliver to addresses in the United Kingdom only: England, Scotland, Wales and Northern Ireland. We do not currently deliver to the Channel Islands, the Isle of Man, BFPO addresses or anywhere outside the UK.

2. Delivery options and costs

All orders are sent with Royal Mail.

The delivery cost is shown at checkout before you pay. All prices include VAT. Working days are Monday to Friday, excluding UK bank holidays.

3. Dispatch

We aim to dispatch orders within 1–2 working days. When your order is on its way, we will email you a dispatch confirmation, with tracking where your service includes it.

At busy times, such as during sales and the Christmas period, dispatch may take a little longer. If we expect a delay, we will tell you on our website or by email.

4. Letterbox delivery

Refills are made to fit through a standard letterbox, so nobody needs to be in. Starters and bottles are larger. If one doesn't fit through your letterbox, Royal Mail may leave it in a safe place or leave a card so that you can collect it or rearrange delivery.

5. Delivery address

Please check your address carefully at checkout. If you spot a mistake after ordering, email [email protected] straight away. We will do our best to correct it before dispatch, but once an order has been sent we cannot change the address.

6. Late or missing parcels

Delivery times are estimates. Royal Mail occasionally takes longer, especially in remote areas or during strikes or bad weather. If your order hasn't arrived within 10 working days of dispatch, email [email protected] with your order number. We will investigate with Royal Mail and, if the parcel is lost, send a replacement or give you a full refund.

Your order is our responsibility until it is delivered to your address or to the safe place or person you chose.

7. Damaged parcels

Our bottles are glass, and we pack them with care. If anything arrives broken, leaking or damaged, please email [email protected] with your order number and a photo. We will send a replacement or give you a refund, as set out in our Refund Policy.

8. More information

These delivery terms are part of our Terms of Service. For returns, see our Refund Policy.

Puritya Limited, registered in England and Wales, company number 15271541.
Registered office: 20 Wenlock Road, London, England, N1 7GU.
Email: [email protected]